hi44 Terms & Conditions

1 General Provisions

These Terms & Conditions ("Terms") form a legal agreement between the hi44 platform ("Platform", "Site" or "Service") and you ("User" or "Member"). hi44 ("Company", "we" or "us") operates an online casino and sports betting platform designed for adult players in Bangladesh.

By accessing or registering on this platform, you confirm that you have read, understood, and agreed to comply with these Terms. If you disagree with any part of these Terms, please refrain from using this service.

1.1 Applicability

These Terms apply to all hi44 services, including online slots, casino games, sports betting, live casino, and any other gaming services that may be added in the future.

1.2 Age Requirement

hi44's services are for users aged 21 and above only. You must confirm that you have reached the legal age for online gambling under applicable law. We may request documents to verify your age at any time.

2 Account Registration & Management

To join hi44, you must create a personal account. Only one account per device or per household is permitted.

2.1 Registration Terms

• You must provide accurate, complete, and up-to-date information at the time of registration.
• Providing false information may result in account termination and forfeiture of deposited funds.
• Only one account per person is allowed. Creating multiple accounts will result in all accounts being closed.
• Keeping your account credentials confidential is entirely your responsibility.

2.2 Identity Verification (KYC)

hi44 may request a national ID card, passport, or other government-issued document to verify your identity at any time. Verification may be mandatory before processing withdrawals or for high-value transactions. Certain services may be restricted until verification is complete.

2.3 Account Closure

You may request to close your account at any time by contacting the support team. hi44 also reserves the right to suspend or close an account without notice in the event of a breach of these Terms.

3 Deposits, Withdrawals & Payments

hi44 provides seamless transaction support through mobile banking services available in Bangladesh.

3.1 Payment Methods

Payment methods currently supported on hi44:

• bKash — the most widely used mobile wallet service.
• Nagad — the mobile financial service of Bangladesh Post Office.
• Rocket — the mobile banking wallet of Dutch-Bangla Bank.
• Upay — the mobile financial service of UCB.

3.2 Deposit Limits

Deposited funds are generally credited to your account instantly. If there is a delay for any reason, please contact the support team.

3.3 Withdrawal Terms

• Withdrawals are permitted only for verified accounts.
• Your account must have sufficient balance for a withdrawal request to be processed.
• Withdrawals may be partially restricted if the wagering requirements of any bonus have not been met.
• In accordance with anti-money laundering policy, withdrawals will only be made through the same method used for the deposit.

3.4 Failed Transactions

hi44 is not liable for transactions that fail due to technical errors, but we will make every effort to help resolve the issue. Any transaction-related complaints must be reported to support within 7 business days.

4 Bonuses & Promotions

hi44 offers various bonus and promotional offers for its members. All bonuses are subject to specific terms and conditions.

4.1 Welcome Bonus

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times the bonus amount. Wagering is calculated only on the bonus amount, not on the combined total of deposit and bonus.

4.3 General Bonus Rules

• Each member is eligible to receive each bonus offer once only.
• Bonus funds may not be split across multiple accounts or transferred.
• If hi44 determines that a bonus has been abused, the bonus will be cancelled.
• To receive a bonus, the applicable promo code (if any) must be used at the time of deposit.
• Full terms for each bonus offer can be found on the relevant promotion page.

5 VIP Program

hi44's VIP program has four tiers. Each tier comes with various benefits including weekly cashback:

• Bronze — up to 0.2% weekly cashback.
• Silver — up to 0.4% weekly cashback.
• Gold — up to 0.6% weekly cashback.
• Platinum — up to 0.8% weekly cashback.

Tier levels are determined based on player activity and contribution. hi44 reserves the right to change the VIP program terms without prior notice.

6 Prohibited Activities

The following activities are strictly prohibited on the hi44 platform:

• Creating multiple accounts or using another person's account.
• Using any automated software, bots, or scripts for gambling.
• Abusing bonuses or promotions, or attempting to exploit the game system.
• Using the platform for money laundering or illegal activities.
• Harassing or threatening other members.
• Conducting fraudulent activities on behalf of or targeting minors.
• Exploiting technical vulnerabilities on the site or attempting to hack it.

Violating these prohibitions may result in hi44 immediately closing your account and forfeiting associated funds. Legal action may also be taken in serious cases.

7 Privacy & Data Protection

hi44 treats the protection of your personal information as a top priority. We use SSL encryption and industry-standard security measures.

7.1 Data Collection & Use

Information collected during registration and transactions is used solely for providing services, identity verification, and fulfilling legal obligations. Your data is not sold to third parties.

7.2 Cookie Policy

Cookies are used on the hi44 website for session management and to improve the user experience. Cookies can be disabled in your browser settings, though this may affect the functionality of some services.

For more details, please read our Privacy Policy page.

8 Responsible Gaming

hi44 is committed to promoting responsible gambling. Gambling is a form of entertainment, not a source of income. We encourage all our members to play safely and mindfully.

8.1 Self-Exclusion Feature

If you feel that gambling is having a negative impact on your life, you can contact hi44's support team to activate the self-exclusion feature. Once self-exclusion is active, your account will be inactive for a specified period.

8.2 Setting Deposit Limits

Members can set their own personal deposit limits. This is an effective way to manage your own budget.

For more information, please read our Responsible Gaming page.

9 Dispute Resolution & Complaints

hi44 is committed to maintaining a fair and transparent relationship with its members. If you have any dispute or complaint, our support team will handle it with the utmost care.

9.1 Complaints Process

• Submit any complaint to support via email or live chat.
• When submitting a complaint, include your account details and transaction information.
• hi44 will endeavour to respond to every complaint within a reasonable time.

9.2 Game Results

The outcome of each game is determined by a certified Random Number Generator (RNG). If an incorrect result is displayed due to a technical error, hi44 reserves the right to apply the correct result.

10 Service Changes & Discontinuation

hi44 reserves the right to modify or discontinue its services, promotions, game portfolio, or platform features at any time. Members will be notified in advance of significant changes where possible.

10.1 Maintenance & Downtime

Services may be temporarily interrupted due to scheduled maintenance or unexpected technical issues. hi44 is not liable for any losses incurred during such periods.

10.2 Changes to Terms

hi44 reserves the right to modify these Terms at any time. Updated terms take effect upon publication on the site. Continuing to use the platform after changes have been made means you have accepted the new Terms.

11 Support & Contact

hi44's customer service team is available 7 days a week, 24 hours a day, in both Bangla and English.

• Live Chat: Get instant support directly via live chat on the platform.
• Email: [email protected]

If you have any questions about the Terms or need further information, visit our FAQ page.

12 Limitation of Liability

To the maximum extent permitted by applicable law, hi44 is not liable for the following:

• Losses caused by internet disconnection or technical failures.
• Losses resulting from unauthorized third-party access caused by your own negligence.
• Indirect, incidental, or consequential damages.

hi44 is always committed to ensuring a safe and fair play environment.